Moteur de recherche d'offres d'emploi Bollore Transport & Logistics

Informations générales


Operational Key Account Manager

Informations générales

Le Groupe Bolloré figure parmi les 500 plus grandes compagnies mondiales, occupant aujourd’hui des positions fortes dans chacune de ses trois activités : le Transport et la Logistique, les Médias et la Communication, les solutions de Stockage d’Electricité.

Bolloré Transport & Logistics est le fruit du rassemblement de quatre activités historiques du Groupe Bolloré. Bolloré Ports, Bolloré Railways, Bolloré Energy et Bolloré Logistics sont quatre métiers et savoir-faire qui travaillent aujourd’hui de concert pour satisfaire les besoins de ses clients mondiaux. Construction et exploitation de terminaux portuaires et de chemins de fer, commission de transport et logistique, Bolloré Transport & Logistics met l’ensemble de ses expertises au service de ses clients

Rejoindre Bolloré Transport et Logistics, c’est intégrer un Groupe international, pérenne, visionnaire et audacieux. Un Groupe qui continue d’entreprendre, d’investir et d’innover afin de répondre aux besoins d’un monde en perpétuel changement.  

Description du poste


Operational Key Account Manager

Type de contrat


Localisation du poste

Amérique du Nord, Canada,

Temps de travail

Temps complet

Description de la mission


Responsible for U.S Division but based in Canada

Bollore Logistics is looking to add a full-time Operational Key Account Manager. This position will provide support to the OKAM Manager for our U.S. division and can be based in either Montréal QC or Toronto ON.


The Operational Key Account Manager will provide support to the OKAM and GAM to develop first class customer relations. To achieve operational excellence through enforcing customer SOPs, pro-active action, analysis, promote continuous improvement with key stakeholders. Work closely with stakeholders to optimize and build reports that are required by Tier 1 & 2 accounts that can be used for data analytics that will improve Bollore's operational service, business development and continuous improvement plans.


A. Communication and Escalation

A1. Consistently monitor emails and respond in a timely and professional manner to Customers and Bollore network in order to provide full visibility to Customers

A2. Responsible and familiarize with track & trace systems (LINK)

A3. Responsible in building and maintaining clear communication and escalation matrix with customers and internal network for ease and simplicity through point of contact and escalation

A4. Lead conference calls with Key Stakeholders when reviewing new changes / implementation on processes of performance review, standard operating/transportation plans, dashboards report.

A5 Proactively monitor and alert internal network point of contacts and Customers in the event of any service deviations from the standard transportation mapping.

A6. Collaborate regularly through communications with internal network point of contacts on any irregularities, troubleshooting with well prepared and constructive information to Customers in swift and timely.

A7. Ensure that contractual rates and agreed plans are closely followed and always aligned with Customer's expectations.

B. Business Support

B1. Active participation in Customers' business reviews together with GAM to present analysis of contractual transportation service performance and identify common / recurrence service issues with analysis and structured improvement plan that could add value to next KPI meeting (monthly & quarterly)

B2. Monitor the performance and highlight ambiguities or actions needed to concerned stakeholders

B3. Participate and lead internal implementation of New Accounts, New Lanes and New Requirements on existing accounts.

B4. Support in preparing back-up solutions with Bollore network in any state of high risked situations that can cause disruption to the expectations of the client.

B5. Proactive communication to Customers of all potential and current impacts for their related shipment activities and sharing market updates specific to events that occur in their region.

B6. Facility and communicate with customer on constructive solutions and corrective actions as per cust



Education and Qualifications

· Diploma in Logistics/Supply Chain an asset

· Extensive Experience in Freight Forwarding Industry

Energetic and ability to thrive in a multi-national team environment
Customer eccentric with ability to execute customer's request collaborate & challenge into actionable tasks with internal network for satisfactory & structured fact-based response to customers
· Ability to create relationships in a network and with Key Stakeholders

· Ability to work cross functionally

· Excellent verbal and written communication skills

· Strong capacity of analysis

· Detail oriented

· Must demonstrate proficiency in Microsoft Office


The Bolloré Group is one of the 500 largest companies in the world, it now holds strong positions in all its activities around three business lines, Transportation and Logistics, Communication, Electricity Storage and solutions.

Bolloré Transport & Logistics is the result of the union between the Bolloré Group's four traditional businesses. Bolloré Ports, Bolloré Railways, Bolloré Energy and Bolloré Logistics are four areas of business and expertise that now work collectively to satisfy the needs of global clients. Bolloré Transport & Logistics makes all of its areas of expertise available to its clients, including construction and operation of port terminals and railway lines, freight forwarding and logistics

Being part of Bolloré Transport & Logistics means engaging with an international and visionary Group. A Group that constantly embarks on new undertakings. A Group that invests and innovates.